Infos Santé -> Recrutement de 01 IT Operations Officer (Services & Business Transformation), Fixed-Term, NOA

Recrutement de 01 IT Operations Officer (Services & Business Transformation), Fixed-Term, NOA

Entreprise: World Food Programme
Niveau d'etude: Non precise
Localité: Mozambique / Maputo
Date limite: 2026-05-22

Recrutement de 01 IT Operations Officer (Services & Business Transformation), Fixed-Term, NOA
Fully Present
locations
Maputo, Mozambique
time type
Full time
job requisition id
JR122144
DATE LIMITE DE CANDIDATURE

22 April 2026-23:59-UTC+02:00 heure normale d’Afrique centrale (Maputo)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.


At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANIZATIONAL CONTEXT:

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ) and report to a more senior Information Technology (IT) Officer.


Job holders actively contribute to the compilation, analysis, maintenance and reporting of IT data to maximize the effectiveness of IT services. They resolve daily issues and provide timely support to the design, development and usage of systems. They will lead and supervise both the Digital Transformation and IT Operations teams, ensuring alignment between business needs, digital transformation priorities, and operational IT service delivery. This role reports directly to the Head of TEC.

 
JOB PURPOSE:



To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.



KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):


1. Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.
2. Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
3. Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
4. Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.
5. Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.
6. Develop technical skills and knowledge, and build awareness of industry developments.
7. Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
8. Guide junior staff, acting as a point of referral and supporting them with analysis and queries.
9. Support the capability building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in IT and TC.

10. Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.
11. Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.
12. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
13. Follow operational plans and deliver resource requirements at the onset of an emergency.
14. Oversee the Digital team’s work in capturing, analyzing and documenting business requirements for digital and IT solutions, ensuring alignment with WFP standards and practices.
15. Supervise and guide the Digital team’s engagement with business counterparts, ensuring clear communication, proper requirements tracking, and timely feedback on requests and service performance.
16. Provide oversight on quality assurance, including review of solution testing, service catalog maintenance, service level agreement (SLA) alignment, and user satisfaction insights.
17. Support effective project delivery by guiding the team in applying WFP processes for business analysis, relationship management, and IT project management.
18. Other as required.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:


• Has assisted in the design and implementation of ITIL service management systems for handling customer requests.
• Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
• Has assisted with the specification, development, research and evaluation of client standards.


STANDARD MINIMUM ACADEMIC QUALIFICATIONS:


Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional two (2) years of related work experience and/or additional training.

Experience: At least one (1) year of postgraduate professional experience
Language: Fluency in oral and written communication in both English and Portuguese.

TERMS AND CONDITIONS:



Type of contract: Fixed - Term, NOA

Duty Station: Maputo

Duration: 06 months

This position is open to Mozambican Nationals Only.

Female-qualified candidates are highly encouraged to apply.



DEADLINE FOR APPLICATIONS:



22nd April 2026

Only Shortlisted Candidates will be Contacted

WFP LEADERSHIP FRAMEWORK



WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.


No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.