Infos Santé -> Recrutement de 01 Territory Lead

Recrutement de 01 Territory Lead

Entreprise: Wave Mobile Money
Niveau d'etude: Non precise
Localité: Bénin / Cotonou
Date limite: 2022-02-28

Recrutement de 01 Territory Lead
Niveau d'études: Non précisé
Expérience: Non précisé
Expire le: 28-02-2022

Wave Mobile Money Inc
Cotonou, Bénin
Territory Lead

Our mission
We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high,
the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to
keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend
hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted
everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In
November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business
payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make
Africa the first cashless continent. And that's where you come in....

How you'll help us achieveit
We're looking for resourceful and outgoing Territory Leads who are excited to help us launch and grow our agent network
and sign up our first users.
In the earliest launch phases, you will travel around the country as needed recruiting agents and signing up users. Later, you
will be responsible for growing and managing either our agent network or user base in a specific part of the country.

Launch phase
Agent Recruitment: In each target area, find the business owner who will make the best agent, convince them to join
our network, and train them to use our tools.
Customer Recruitment: In each target area, find the people who use mobile money the most, sign them up, and
convince them to try our service. Listen to any feedback they have and pass it on to the rest of the team to continue
to improve our service.

Expansion phase
During the expansion phase, you will be responsible for user growth or agent network management within your territory.

This will involve the following tasks:
Customer Recruitment: manage a team of distributors who will sign up users within your territory and convince them
to try our service
Agent Recruitment: manage a team of agent openers who will recruit and train agents within your territory
Agent Quality: Ensure that the agents in your territory:
Are compliant with all legal and policy requirements
Have executed valid contracts
Are trained on the contents of the contract before signing the contract
Are well branded and have the necessary supplies
Agent Liquidity Management: Coordinate the monitoring of cash/float availability at agent locations in cooperation
with our liquidity team
Risk Management and Routine Visitation: Report on emerging issues and assess the performance of agents in your
territory
Agent Churn: Identify underperforming agents, close them, recover Wave items and equipment, and ensure that
branding materials are removed.
Be the primary contact person for all agency network acquiring & Wave products in your territory
Champion excellent customer service among distributors and agents within your territory

Requirements
3+ years experience leading field sales operations.
2+ years of experience managing field based sales teams.
Fluent in French and a local language
Have relevant work experience in in-person sales or agent network management
Willingness to relocate

Key details
Location: Cotonou, Benin.
Work authorization in Benin required

You might be a good fit if you
Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as an opportunity
to grow
Demonstrate tenacity and a willingness to go the distance to get something done
Are comfortable over-communicating and overreaching to make sure nothing falls through the cracks
Adjust quickly to changing priorities and conditions and cope effectively with complexity and change
Are analytical in your approach to problems
Are comfortable using Google spreadsheets
Are excessively detail-oriented and seek to achieve excellence in everything you do
Have developed processes and trainings with minimal guidance and have implemented them in the field

● Have relevant work experience in in-person sales or agent network management

Our team
We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali, Benin and Uganda, plus remote team
members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial
services to the people who need them most.
We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem
to monitoring your solution in production.
We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y
Combinator and Partech Africa.